Solutions and Software Development Intern (Octopus8 Private Limited)

Organisation Overview:

Octopus8 is a Singapore-based social enterprise and NCSS Green Lane pre-qualified provider delivering CRM, donor, volunteer and case management systems, plus AI-powered omnichannel contact centre solutions, to government agencies and charities.

Brief Description:

A hybrid role covering solution delivery and software development for the digital systems charities use every day. Interns support the full solution lifecycle, from gathering user needs to configuration, development, testing, implementation and application support. Assignments are based on project needs and the intern’s strengths and readiness.

Roles and Responsibilities:

1) Gather and document client requirements, processes and workflows

2) Translate business needs into functional or technical requirements with guidance

3) Configure forms, workflows, fields, reports and permissions

4) Develop and enhance applications, extensions, integrations and APIs

5) Support testing, UAT, data migration, user training, implementation and go-live

6) Investigate issues, maintain documentation and communicate progress and risks

7) Use automation and AI-assisted tools responsibly and test completed work

Learning Objectives and Outcomes:

1) To be exposed to the full solution lifecycle of systems used by charities and social service agencies

2) To be able to gather requirements, analyse processes and contribute to solution design

3) To apply programming skills to develop applications, extensions, integrations and APIs

4) To participate in testing, UAT, data migration, user training and go-live activities

5) To learn how to troubleshoot, document and communicate progress and risks

6) To gain knowledge in using automation and AI-assisted tools responsibly

Duration of Internship: 6 months

Daily Working Hours: Mon-Fri, 8.30am - 6.00pm

Will this internship require weekend work?: No weekend work required

Requirements (if any):

No of Vacancies: 3

Please read the following to apply for the internship:

1. Click here (opens in new tab) for the application form.

2. Select the number of internship roles you wish to apply for at "Number of Internship Role(s) to Apply For".

3. Copy and paste Solutions and Software Development Intern (Octopus8 Private Limited) into the "Internship Role" field.

For further enquiries on the internship role, please email youthcorps_communityinternship@nyc.gov.sg