Business Operations Intern (Managed Services) (Diligent Ant Pte Ltd)

Organisation Overview: Be Wise, Go to the Ant

Welcome to Diligent Ant, your partner in tech and business education. We empower individuals and corporates with the knowledge and skills they need to succeed in today’s competitive landscape.

Brief Description: Join Diligent Ant's managed services team to gain comprehensive experience in business operations, client management, and service delivery. You'll support our contact center operations, work directly with clients, and contribute to business development initiatives.

Roles and Responsibilities:

Client Success & Account Management

1. Serve as primary point of contact for assigned managed services clients

2. Conduct regular check-ins and business reviews to ensure client satisfaction

3. Monitor client metrics (NPS, CSAT, utilization rates) and recommend improvements

4. Identify upsell and cross-sell opportunities based on client needs and usage patterns

5. Develop customer success plans and retention strategies for key accounts

Business Development Support

1. Conduct product demonstrations for prospects in nonprofit and government sectors

2. Research market opportunities and competitive landscape in charity technology sector

3. Assist in creating sales presentations, case studies, and marketing materials

4. Track sales pipeline and support business development campaigns

5. Participate in networking events and industry conferences

Managed Services Operations

1. Support day-to-day operations of contact center services

2. Monitor service level agreements (SLAs) and operational performance metrics

3. Coordinate staffing schedules and resource allocation for contact center operations

4. Assist with quality assurance processes and agent performance reviews

5. Prepare operational reports and dashboards for management

Requirements Gathering & Project Coordination

1. Interview clients to understand business requirements and pain points

2. Document requirements and translate business needs into project specifications

3. Create process flows, user stories, and functional documentation

4. Coordinate project timelines and deliverables across teams

5. Track project milestones and communicate progress to stakeholders

Grant & Compliance Support

1. Assist clients with government grant applications and documentation

2. Ensure service delivery meets grant requirements and compliance standards

3. Research funding opportunities for clients

Learning Objectives and Outcomes:

Business Operations Excellence

1. Master the operations of technology-enabled managed services business model

2. Understand resource planning and operational efficiency metrics

3. Learn contact center management principles and service delivery frameworks

Client Management Skills

1. Build trusted relationships with clients in nonprofit and government sectors

2. Deliver compelling presentations to diverse stakeholders

3. Develop consultative approach to identifying client needs and solutions

Strategic Thinking

1. Analyze market trends and competitive positioning in social enterprise technology

2. Contribute to business strategy discussions and growth planning

3. Understand social enterprise business models and sustainability strategies

Measurable Outcomes

1. Manage relationships with 2-3 active managed services clients

2. Support successful grant applications resulting in client funding approvals

3. Contribute to revenue growth through client engagement and retention activities

Duration of Internship: 6 months

Daily Working Hours: Mon-Fri, 8.30am - 6.00pm

Will this internship require weekend work?: No weekend work required

Requirements (if any):

No of Vacancies: 3

Contact Person Name: Stephanie Sun

Contact Person Email: stephanie@diligentant.com

Please read the following to apply for the internship:

1.      Click here for the application form.

2.      Select the number of internship roles you wish to apply for at "Number of Internship Role(s) to Apply For".

3.      Copy and paste Business Operations Intern (Managed Services) (Diligent Ant Pte Ltd) into the "Internship Role" field.

For further enquiries on the internship role, you may email the contact person as stated in the description.