[C14/15] Software Development and Business Intern (Octopus8 Private Limited)

Organisation Overview: Octopus8, a new tech leader in AI-powered business process outsourcing, provides intelligent automation solutions and services in customer service, technical support, digital services, and sales. Our AI-enabled services drive efficiency and productivity while keeping people at the center.

Brief Description: As a Software Development and Business Intern, the intern will assist our engineers with software design, coding, debugging, and testing. You will also support business operations including requirements gathering, project management, and content creation. This is an exciting opportunity to gain real-world experience at a high-growth technology company.

Roles and Responsibilities:

Software Development

• Participate in the full software development lifecycle — design, coding, testing, and deployment

• Troubleshoot and resolve bugs in existing web and mobile applications

• Assist in gathering and documenting requirements for new software projects

• Conduct quality assurance and user acceptance testing

Business Operations & UI/UX

• Collaborate with product managers and engineers to evaluate user requirements

• Create wireframes, storyboards, process flows, and sitemaps to illustrate design concepts

• Design UI elements including menus, tabs, widgets, navigation buttons, and search fields

• Develop UI mockups and interactive prototypes

• Conduct layout refinements based on user feedback and usability testing

• Adhere to brand and style standards across fonts, colours, and images

• Support project management tasks including documentation, scheduling, and client communication

Business Development

• Support the sales team in identifying and researching prospective clients including nonprofits, charities, and social service agencies

• Assist in preparing proposals, pitch decks, and presentations for new business opportunities

• Help coordinate and follow up on client meetings, demos, and RFP submissions

• Conduct market research and competitive analysis to identify growth opportunities in Singapore and Hong Kong

• Maintain and update CRM records, sales pipeline trackers, and client documentation

• Assist in drafting marketing content, case studies, and social media materials to support lead generation

• Participate in client engagement activities including workshops, webinars, and networking events

Learning Objectives and Outcomes:

1. To be exposed to the full software development lifecycle — design, coding, testing, debugging, and deployment — within real projects serving Singapore's nonprofits, charities, and Social Service Agencies (SSAs)

2. To be able to gather and translate user requirements from SSA stakeholders (case workers, volunteers, fundraisers, beneficiaries) into functional software solutions that directly improve service delivery to vulnerable communities

3. To apply UI/UX design principles in building accessible, user-friendly interfaces for donor management, volunteer management, case management, and omni-channel contact centre platforms used across the social service sector

4. To participate in client engagement activities with charities and SSAs — including discovery workshops, solution demos, proposal development, and grant-funded project implementations under frameworks such as NCSS Tech-and-Go! Support Scheme (TSS)

5. To learn how to support customer success for mission-driven organisations — building long-term relationships with SSA leaders, tracking satisfaction and adoption metrics, and identifying ways technology can free up frontline staff to focus on beneficiaries

6. To gain knowledge in how AI, intelligent automation, and data analytics are transforming Singapore's charity sector — from AI-powered helplines and digital concierge services to data-driven fundraising — and to understand the broader social impact of enabling SSAs to do more with limited resources

Duration of Internship: 6 months

Daily Working Hours: Mon-Fri, 9.00am - 5.30pm

Will this internship require weekend work?:

No weekend work required

Requirements (if any):

No of Vacancies: 3

Please read the following to apply for the internship:

1. Click here for the application form.

2. Select the number of internship roles you wish to apply for at "Number of Internship Role(s) to Apply For".

3. Copy and paste [C14/15] Software Development and Business Intern (Octopus8 Private Limited) into the "Internship Role" field.

For further enquiries on the internship role, please email youthcorps_communityinternship@nyc.gov.sg