Volunteer Management Intern (Tomowork Ltd)

Organisation Overview: At TomoWork, we believe that gainful employment is essential to uplifting dignity and improving the quality of life. We provide programs that help individuals gain the skills, confidence and connections they need to thrive in the workforce. To make this happen, we engage diverse partners across the public, private and social sectors. Together, we create a collaborative ecosystem that drives change and fosters a more inclusive society where everyone can succeed.

Brief Description: We are seeking a motivated and detail-oriented intern to assist in the development of a comprehensive Volunteer Management Framework (VMF). This role includes establishing a system to track volunteer data (e.g hours completed, feedback, and reviews), organise a volunteer appreciation day, and preparing the necessary documentation to justify and apply for the NCSS Tech-and-Go! Fund.

Roles and Responsibilities:

1. Volunteer Management Framework Development:

   1. Assist in designing and refining a Volunteer Management Framework based on the NCSS VMM guidelines

   2. Research best practices in volunteer engagement, tracking, and recognition and suggest changes to the volunteer management manual

   3. Enhance the standard operating procedure and workflows for volunteer recruitment, onboarding, training, scheduling, and retention

2. System Implementation:

   1. Research and recommend appropriate volunteer management software or tools to track volunteer hours, roles, feedback, and reviews

   2. Support the setup of a database or software system to streamline volunteer tracking and reporting

   3. Test and troubleshoot the system to ensure functionality before full launch

3. Data Collection & Reporting:

   1. Collect, organise, and maintain accurate records of past and current volunteer data (e.g., contact details, hours logged, feedback)

   2. Generate reports on volunteer participation for internal reviews, impact reports to corporates for their tracking and reporting, and external funding applications

4. NCSS Tech-and-Go! Fund Application Support:

   1. Assist in preparing documentation for the Tech-and-Go! Fund application, including justifications, cost-benefit analysis, and supporting materials

   2. Collaborate with internal stakeholders to gather necessary data for submission

5. Stakeholder Engagement:

   1. Coordinate with volunteers to gather feedback on current processes and identify areas for improvement

   2. Engage with internal teams to ensure alignment between volunteer management goals and organizational objectives

6. Volunteer Recognition Initiatives:

   1. Propose creative ideas for recognising volunteers' contributions (e.g., awards, events)

   2. Assist in planning appreciation activities to appreciate volunteers

Learning Objectives and Outcomes:

1. Gain hands-on experience in designing and implementing a Volunteer Management Framework aligned with industry best practices

2. Develop skills in project management, stakeholder engagement, and data analysis within a non-profit context

3. Contribute meaningfully to an impactful project that enhances inclusivity within TomoWork’s ecosystem

Duration of Internship: 6 months

Daily Working Hours: 9.00am - 6.00pm

Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Minimum Qualification: No minimum education (i.e. A-level Graduates, Current Polytechnic students are welcome)

Requirements (if any): NA

No of Vacancies: 1

Contact Person Name: Ong Hui Ming

Contact Person Email: huiming@tomowork.org

Please read the following to apply for the internship:

1. Click here for the application form.

2. Select the number of internship roles you wish to apply for at "Number of Internship Role(s) to Apply For".

3. Copy and paste "Volunteer Management Intern (Tomowork Ltd)" into the "Internship Role" field.

For further enquiries on the internship role, you may email the contact person as stated in the description.