Digital Customer Success Intern (Diligent Ant Pte Ltd)

Organisation Overview: Diligent Ant provides intrapreneurship training, technology skills building, software learnings, and leadership development to equip individual and corporate innovators to successfully launch new ventures. Our programs focus on individually empowering employees with an entrepreneurial mindset, business acumen, and the capabilities to drive change from within large organizations.

Brief Description: We are looking for a passionate Customer Success Intern to own, develop and maintain long term relationships with our corporate clients. You will work closely with clients to ensure they achieve desired business outcomes through our intrapreneur empowerment offerings. This role requires excellent interpersonal and communications skills to drive engagement, adoption and loyalty.

Roles and Responsibilities:

1. Serve as the primary contact and advisor for allocated key corporate accounts

2. Conduct quarterly business value reviews; identify upsell/cross-sell opportunities

3. Develop trusted relationships with client executives and stakeholders

4. Design customer success plans and coach clients through onboarding & training

5. Manage day-to-day support issues; resolve concerns about program features

6. Gather feedback, address grievances, and implement improvement initiatives

7. Analyze customer data (usage, adoption metrics etc) to enhance experiences

8. Achieve high customer retention and satisfaction targets for portfolio

Learning Objectives and Outcomes:

Learning Objectives:

1. Develop a strong understanding of Diligent Ant's intrapreneurship training and empowerment offerings

2. Build expertise in managing post-sales customer success processes in a SaaS environment

3. Master relationship management and communication skills for interfacing with senior client stakeholders

4. Gain proficiency in customer success tools, metrics, and data analysis

Outcomes:

1. Ability to serve as a trusted advisor guiding clients to achieve business outcomes

2. Skills to design and execute customer success plans driving engagement, adoption and loyalty

3. Experience conducting quarterly business value reviews and identifying expansion opportunities

4. Excellence managing day-to-day issues and continuously improving customer experiences

5. Achieving high customer retention and satisfaction targets

Duration of Internship: 6 months

Daily Working Hours: 9.00am - 6.00pm

Work Days: Monday, Tuesday, Wednesday, Thursday, Friday

Minimum Qualification: No minimum education (i.e. A-level Graduates, Current Polytechnic students are welcome)

Requirements (if any): NA

No of Vacancies: 3

Contact Person Name: Tew Chee Chyen

Contact Person Email: tew@diligentant.com

Please read the following to apply for the internship:

1. Click here for the application form.

2. Select the number of internship roles you wish to apply for at "Number of Internship Role(s) to Apply For".

3. Copy and paste "Digital Customer Success Intern (Diligent Ant Pte Ltd)" into the "Internship Role" field.

For further enquiries on the internship role, you may email the contact person as stated in the description.